The Texas Department of Information Resources (DIR) (overview found HERE) has established a Telecommunications and Technology Interpreter Services contract (contract number CPO-5222) with Universe Technical Translation (Universe). You are eligible to buy through DIR if you are a Texas state agency, public institution of higher education, public school district, or other local government entity. For more information and legal citations, go to the DIR Customer Eligibility page. Many public entities outside of Texas may also buy through DIR. Go to the Out-of-State Customers page for more information. The DIR Cooperative Contracts Program has made it easier for agencies to purchase without having to prepare solicitations or evaluate responses. To learn more details about the DIR Cooperative Contracts Program. Universe Technical Translation offers a Customer Satisfaction Guarantee based on the scope of work. The Texas Department of Information Resources (DIR)

Universe’s Telecommunications and Technology Interpreter Services:

Telephone Interpretation
Our professional telephone interpreters are available 24/7/365 from our state-of-the-art call center. Quality assurance is our number one priority. Interpreters must pass rigorous assessments of their interpreting skills, sign Confidentiality and Code of Ethics Agreements and are trained in HIPAA compliance. Random call monitoring assures that all interpreters adhere to recognized professional standards.

Digital Document Translation
Universe has specialized in document translation for over 42 years. All of our translators are technically-qualified native speakers. All translated material is checked by a second, equally qualified native speaker. We utilize the latest translation and desktop publishing technology to effectively communicate your message, both linguistically and visually.

Digital Audio/Video Transcription, Voice-Over and Narration
Universe offers language transcription services for any subject matter. Our transcribers are all certified by the American Translators Association (ATA). For all legal matters such as court hearings, marketing presentations, training and instructional videos, etc., Universe also offers voice-over and narration support in any media format. Our narration services include a choice of male or female voices, with client review and approval during every step of the process.

Translation/Localization of Software, Websites, On-Line Help, Multimedia, and Other Applications
A carefully translated website, localized to address specific dialects and cultures, will assure clarity, accuracy and efficiency in your mission to provide all communities with equal access to services. Culturally native human editors and proofreaders are the only way to prevent the embarrassment of machine translation deficiencies.

Video Remote Interpreting
Video Remote Interpreting (VRI), on any video enabled device that meets the minimum technical requirements, is available in over 200 languages, including American Sign Language (ASL).

Bilingual Testing Services
Universe offers Bilingual Testing Services in foreign languages including Spanish. Web and phone enabled testing for convenient scheduling and fast scoring results. Evaluations are available to meet your employee assessment requirements for all departments.

Why Choose Universe?

  • Our Specialization in Language Services Assures the BEST VALUE.
  • Universe is a certified Woman Owned Business Enterprise (WBE).
  • TX Centralized Master Bidders List Class Code 961, Item 46, 72, 75, 92
  • Universe has been in business since 1981.
  • Our headquarters are in Houston, Texas, for ease in obtaining local support.
  • We have offices around the world providing around-the-clock operations.
  • Our High-Quality Standards are key to our long-term relationships.
  • Universe is a certified Historically Underutilized Business Enterprise (HUB).

Contract Pricing

DIR has negotiated deep discounts for all state and local government agencies. See our  Pricing List  under “Contract Overview”. 
See our contract details at  DIR-CPO-5222.

How to Order – Simply Submit a Purchase Order (PO)

  • No work can be started until a PO is in place.
  • Universe's DIR contract number (DIR-CPO-5222) must be referenced on each PO.
  • POs should be sent directly to the Contacts below.

Contact Us:

Telephone Interpretation Digital Document Translation
Transcription, Voice-Over and Narration
Translation/Localization of Web Media
Bilingual Testing Services, and Video Remote Interpreting
Fred Grissom
Nicole Krasnov

9225 Katy Freeway, Suite 400, Houston, TX 77024
Ph. 713-827-8800, FAX 713-464-5511

© 2024 Universe Translation Inc.